Refund Policy
Ticket Refund & Transfer Policy
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All Sales Are Final
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All ticket sales for Elokyves events are final.
Once purchased, tickets cannot be refunded, exchanged, or cancelled.
This includes situations where you are unable to attend for personal reasons such as illness, travel issues, or change of plans.
In accordance with UK consumer law, refunds will only be offered if an event is cancelled by Elokyves or if there is a significant change to the advertised event (such as a full cancellation or complete change of venue/date). In those cases, you will be entitled to a full refund of the ticket price.
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Ticket Transfers
If you are no longer able to attend, your ticket can be transferred to another person at no additional cost.
To transfer a ticket, please contact us by email at [insert contact email] with:
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Your name and booking reference
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The full name and email of the person taking your place
All transfers must be arranged at least 3 days before the event date. Once a ticket is transferred, the new attendee will assume all rights and responsibilities associated with it.
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Event Cancellation or Rescheduling
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If an event is cancelled, you will automatically receive a full refund to the original payment method.
If an event is rescheduled, your ticket will remain valid for the new date. If you cannot attend the new date, you may request a refund within 7 days of the announcement.
No Partial Refunds or Credit
Elokyves does not provide partial refunds, credit, or exchanges for unused portions of tickets, late arrivals, or non-attendance.
Summary
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All sales are final.
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No refunds unless the event is cancelled or significantly changed by Elokyves.
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Ticket transfers are free and available up until the event date.
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By purchasing a ticket, you agree to these terms.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.
